Depending on the item, custom orders typically take 10 - 15 business days to create and ship. If we expect a delay due to a high volume of custom order requests, we will email me you to keep you up-to-date on the progress. Once the item is shipped you will receive the tracking information via email.

Yes, we ship all over the world via USPS.

Due to the nature of our products—all of which are handcrafted, personal care, or wellness items—we do not offer refunds on purchases. If your order arrives damaged, we are happy to provide a replacement once we receive proof of the damage and the USPS claim has been finalized. We take great care in packaging and shipping each order, and we appreciate your understanding of this policy, which allows us to continue offering high-quality, small-batch products.